Shipping

SHIPPING INFORMATION

• Applicable on purchases of $500 or more, excluding taxes.
• On destinations in Canada and the Continental U.S.A. excluding Hawaii, Alaska and Puerto Rico
• Shipments under $500 in Canada and the Continental U.S.A are subject to the following shipping charges:
  Canada – $25
  U.S.A – $35

PREFERRED CARRIERS AND INFO

• Signature upon delivery is required
• Packages arrive Monday to Friday during business hours
• Shipping Tracking number will be emailed to you to enable you to track the progress of your shipment
• Insurance is not available through Canada Post

• Signature upon delivery is required
• Packages arrive Monday to Friday during business hours
• Shipping Tracking number will be emailed to you to enable you to track the progress of your shipment
• Insurance is not available through FEDEX

DAMAGES

1. Upon receipt immediately inspect the shipment and note any damages to the crate or package with the shipping carrierprior to opening it.
2. Upon opening the crate or package notify 12×12 Art immediately of any damaged or defective artwork by emailing [email protected].

SHIPMENTS

The HST (Harmonized Sales Tax) which includes the 5% Federal Portion and the Provincial Portions will be charged as follows, when shipped out the province of Ontario to:

• New Brunswick – 13%
• Newfoundland and Labrador – 13%
• Nova Scotia – 15%
• Ontario – 13%
• Prince Edward Island – 14%

For the following provinces, where the GST (General Sales Tax) and the PST (Provincial Sales Tax) have not be harmonized, the 5% GST portion will only be charged on shipments out of the province of Ontario:

• Alberta
• British Columbia
• Manitoba
• North West Territories
• Nunavut
• Quebec
• Saskatchewan
• Yukon

All purchases made and shipped within most areas of Canada* will be shipped and delivered free of charge within 5 to 10 business days.

*Please Note: Yukon, Northwest Territories and Nunavut could take up to 15 business days

TO THE U.S.A
All artwork is exempt from the 13% HST (Harmonized Sales Tax) when shipped out of Canada.

Original artwork is duty free when shipping into the U.S. For artwork that is

A clearance fee is charged by the carrier to declare the artwork for US Customs:

• $25.00 for the first thousand ($1000) of value
• An additional $10.00 for every thousand ($1000)

All orders received will be packaged and delivered within 10 to 15 business days once it has cleared US Customs.

INTERNATIONAL SHIPPING
12×12 can offer international shipping to over 100 destinations.

For all shipments outside the continental Canada and USA a quotation will be provided once you have made your purchase or submit your inquiry.

LOCAL DELIVERY – CITY OF OTTAWA
When purchasing online you can choose to pick it up at our main gallery or have it delivered to your door within the City of Ottawa city limits free of charge.